Executive summary

Technology leader who aligns digital strategy with organizational goals and leads mission-driven organizations through complex change. Trusted by executive leadership to shape direction beyond IT, with a career that bridges finance, operations, and technology. Builds and reskills high-performing teams, holds strategic partners accountable, and safeguards sensitive data through strong governance and compliance. Pairs revenue cycle expertise with hands-on technical fluency.

Core strengths

• IT Strategy & Governance
• IT Operations & Service Delivery
• ERP Modernization
• Systems Integration & Data
• Cybersecurity
• Vendor Management
• Change Management
• AI Readiness
• Revenue Cycle Operations
• Proficient in Spanish

Strategic leadership highlight

• Appointed by the President and cabinet to a ten-member group charged with developing and recommending the College's Strategic Direction for Board endorsement in Spring 2027; sole IT representative.
• Advise the cabinet on the College's future direction, translating market research, sector trends, and community input into strategic opportunities and weighing feasibility and resource trade-offs.
• Lead campus-wide engagement through town halls, surveys, and feedback rounds, building community understanding and buy-in for the College's future direction.

Professional experience

1. Director of Digital Transformation, IT

   July 2023–Present
   • Lead strategy for the College's ERP and digital ecosystem, supervising a team of programmers, solution engineers, and a database administrator.
   • Serve on the CIO’s leadership team, shaping strategy across help desk, systems and networking, cybersecurity, classroom technology, and instructional design to align enterprise application delivery with technology operations.
   • Lead the largest technology initiative in the College’s history: a multi-year, campus-wide project pairing business process redesign with the migration of ERP from on-premises infrastructure to SaaS, including the redevelopment of more than 100 integrations, applications, and workflows.
   • Manage the College’s mission-critical relationship with its ERP vendor, holding the provider to contractual commitments through structured escalation while building direct access to its product team. As a result, Rollins issues are now frequently prioritized and feedback is incorporated into platform releases.
   • Designed the change management and stakeholder engagement model around Technology and Data Governance, using cross-functional experience groups to engage HR, Finance, Financial Aid, and Registrar in future-state design.
   • Strengthened protection of sensitive student and financial data by redesigning least-privilege system access and codifying IT governance, cybersecurity, and integration duties into cross-divisional roles.
   • Repositioned the team for a SaaS operating model by reskilling developers from legacy PL/SQL to a modern integration toolkit, promoting internal talent into architect-level leadership, and recruiting new skill sets to match.
   • Authored an AI readiness plan and built a framework for secure AI agent deployment in integration and application development using Microsoft Copilot Studio and Agent 365.

2. Director of Process Improvement, IT

   April 2022–June 2023
   • Led IT's process improvement function, partnering with senior administrators to analyze, redesign, and document core processes and laying the groundwork for enterprise system modernization.
   • Orchestrated a FERPA compliance overhaul, redesigning the authorization workflow and form, launching a compliant portal for parents and families, and rebuilding campus-wide reports faculty and staff use to verify disclosure permissions with third parties.
   • Served as liaison between functional leaders, developers, and end users, translating business needs into functional design specifications covering process intent, data requirements, controls, and integrations.

3. Director of A/R Operations (Student Account Services)

   May 2019–March 2022
   • Led Student Account Services with full oversight of A/R operations and ~$190M in gross tuition and auxiliary revenue, including hiring, training, and performance management of all staff.
   • Directed rollout of a new billing and collections platform supporting a monthly cycle of ~4,000 student and non-student accounts, spanning technical design, change management, enablement, and adoption.
   • Designed and implemented technology solutions automating fee assessment, monthly billing and late fees, hold releases, revenue deferral, and internal collections, reducing manual effort and improving accuracy.
   • Served as technical owner of the College's A/R systems, data, and reporting, bridging finance and IT.
   • Established policies, procedures, and internal controls for cash, card, and electronic payments; monitored receivables, cash flow, refunds, write-offs, and bad debt to protect revenue and audit readiness.

4. Associate Director of Financial Aid

   September 2018–May 2019
   • Administered $75M in federal, state, and institutional aid and led three consecutive annual compliance audits with zero findings, driven by proactive compliance oversight and close partnership with external auditors.
   • Partnered with IT to automate critical processes, including financial aid offers, Satisfactory Academic Progress (SAP) appeals, and Perkins Loan administration, eliminating redundant and paper-based procedures.

5. Assistant Director of Financial Aid

   June 2016–September 2018

6. Financial Aid Advisor

   August 2012–June 2016

• Directed daily operations for a customer service team of about 20 associates, serving as the escalation authority for department and store-level issues.
• Analyzed store P&L statements and sales data to forecast labor and track sales goals; managed cash controls, reconciling an average of $20,000 daily.

Education

Certifications